Privacy Policy
The Chester House Estate Privacy Policy
Effective Date: 4th October 2024
At The Chester House Estate, we respect and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you participate in our online events, webinars, or other virtual activities.
1. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Your name, email address, phone number, and postal address.
- Event Participation Data: Information about the events you register for and attend, including your questions, comments, and feedback.
- Technical Information: IP address, browser type, operating system, device type, and other technical details used to access the online event.
- Payment Information: When applicable, we may collect payment details for event registrations or donations.
- Media Data: Photos, video, or audio recordings during the event, if you provide consent or actively participate in recorded sessions.
2. How We Use Your Data
We use your personal data for the following purposes:
- To register you for our online events and provide access.
- To communicate important information about the event (e.g., changes, reminders, follow-ups).
- To improve your user experience and ensure technical functionality.
- To process any payments related to event registration or donations.
- To share event recordings or resources, subject to your consent.
- To analyse participation and engagement for improving future events.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you voluntarily provide your information for participation or sign up for our events.
- Contractual Obligation: To fulfil any event-related agreements (e.g., event access, payments).
- Legitimate Interest: To enhance the quality of our services and provide a seamless event experience.
- Legal Obligation: Compliance with legal or regulatory requirements, such as accounting or tax obligations.
4. Sharing Your Data
We do not sell or rent your personal data to third parties. However, we may share your data with trusted service providers or partners who assist us in delivering online events, including:
- Payment processing services.
- IT support services.
- Marketing platforms to send event communications, subject to your consent (e.g., Mailchimp).
We ensure that any third-party service providers are compliant with applicable privacy laws and maintain appropriate safeguards for your personal data.
5. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. This typically includes retaining event registration details for [Insert Duration] and financial information for [Insert Duration] to comply with legal obligations.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request deletion of your data when it is no longer necessary for the purposes collected.
- Object to or restrict processing of your data under certain circumstances.
- Withdraw your consent at any time, without affecting the lawfulness of prior processing.
- Lodge a complaint with a relevant data protection authority if you believe your privacy rights have been violated.
7. Security
We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss, or misuse. However, please note that no transmission over the internet is completely secure, and we cannot guarantee the security of your data transmitted to us.
8. Children’s Privacy
Our online events are not intended to be booked by children under the age of 13. We do not knowingly collect personal data from children without parental consent. If you believe we have collected data from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and where appropriate, notified to you via email.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
The Chester House Estate info@chesterhouseestate.org
Chester House, Higham Road, Irchester, NN29 7EZ
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to The Chester House Estate. References to "our Website" or "the Website" are to chesterhouseestate.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
The Chester House Estate
Chester House ,Claudius Way, Little Irchester, Wellingborough
NN8 2DH
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
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