Accessibility Statement

This accessibility statement applies to content published on this site.

This website is run by DigiTickets. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using just a keyboard
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

You cannot navigate most of the website using speech recognition software
You cannot modify the line height or spacing of text
You cannot skip to the main content when using a screen reader
Some of the availability calendar will be difficult to read if you’re visually impaired

Feedback and contact information

Email: support@digitickets.co.uk

Phone: 0333 577 6002

Address: DigiTickets, Sentio House, Pynes Hill, Exeter, EX2 5AZ, United Kingdom

We'll consider your request and get back to you within 14 days. Requests by postal mail will take longer.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by email support@digitickets.co.uk with your contact details and a summary of the issue you have come across.

Enforcement procedure

The below is for UK clients, excluding those in Northern Ireland.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The below is for Northern Ireland clients.

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland (ECNI).

Technical information about this website’s accessibility

DigiTickets is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non-accessible content

The content that is not accessible is outlined below with details of:

Where it fails the success criteria
Planned dates for when issues will be fixed

Non-compliance with the accessibility regulations

Some of the colour combinations that appear on our availability calendar can be difficult to view for users who have contrast impairments. This fails WCAG success criterion 1.4.11 Level AA (Non-text Contrast). Our suppliers plan to fix this by January 2025.

Focused states on links and buttons aren’t visible. This fails WCAG success criterion 1.4.11 Level AA (Non-text Contrast) and 2.4.7 Level AA (Focus Visible). Our suppliers plan to fix this by January 2025.

Navigating the website with the use of a touch assistive touch device is possible, although the user doesn’t have the ability to skip sections of the content. This fails WCAG success criterion 2.4.1 Level A (Bypass Blocks). Our suppliers plan to fix this by January 2025.

Duplicate IDs have been used throughout the website, this can cause issues for users using assistive technologies. This fails WCAG success criterion 4.1.1 Level A (Parsing). Our suppliers plan to fix this by January 2025.

Disproportionate burden

Error Prevention (Legal, Financial, Data)

The user has no opportunity to review their order data before any form submission is submitted. The use of external payment pages prevents our suppliers from implementing a review page after the payment details have been entered. Directing customers to external payment pages means we have no control over the journey that allows customers to review their data before confirming their order.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will continue to make further assessments as we look to enhance these features and the website.

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

When deciding on which pages to test we went through each page individually and highlighted each section where we needed to make improvements.